Accessibility Commitment for Gardeners in Downham

Welcome to the accessibility statement for Gardeners Downham and related Downham garden services. This statement explains our approach to making the Gardeners Downham area and our digital resources as accessible as possible. We aim to create an inclusive experience for everyone, including people with sensory, mobility, cognitive and learning differences. Our commitment is practical and ongoing, and we describe the standards we follow and the features we provide.

We design our content and tools to conform to WCAG 2.1 Level AA. Where possible, we use clear semantic HTML to support assistive technologies and implement ARIA roles only when necessary. Our accessibility work covers text sizing, colour contrast, responsive layouts, and meaningful link text. In the Gardeners Downham area we consider offline experiences and physical accessibility in parallel with our online presence.

We support screen readers and other assistive technologies by using landmarks, headings, alt text for images, and accessible form labels. Key features include:

• Consistent semantic structure to help screen-reader users navigate content;
• Descriptive alternative text and accessible image captions;
• Keyboard-focusable controls and logical tab order;
• Accessible PDF and document options where feasible.

Keyboard navigation is a core part of our accessibility approach. Users can navigate interactive elements using the keyboard, and we maintain visible focus indicators. Skip links and clear navigation headings make it faster to reach central content. Interactive maps, booking forms and contact forms used for arranging gardening visits in Downham are tested for full keyboard operation and meaningful error messaging.

Alternative formats are available on request for many of our documents, and we work to ensure transcripts and captions are provided for audio or video where they apply. If a file such as a leaflet or schedule is not accessible, we will make a reasonable effort to provide an accessible version or an alternative such as plain text, large print, or a read-aloud option. Our approach to accessibility for Gardeners in Downham covers both digital materials and planning for face-to-face visits.

We monitor and test accessibility using a combination of automated tools, manual testing and user testing with people who have lived experience of disability. We also review third-party tools and embed accessible widgets where they meet our standards. Where third-party content is used and cannot be controlled, we identify any limitations and strive to provide accessible alternatives.

We recognise that no site is perfectly accessible yet, and we publish known limitations and plans to address them. Training for staff and contractors, including Downham gardeners and support teams, is ongoing so that practical services delivered in the local Gardeners Downham area reflect the same accessibility principles as our digital presence. Accessibility is an integral part of our development and procurement.

If you need information in an alternative format, or have an accessibility request relating to our services in the Downham area, please contact us using the contact methods provided on this site. We do not include direct contact details here, but we will respond to requests and make reasonable adjustments, including arranging accessible appointments, providing guides in larger print, or offering audio descriptions for relevant materials.

If you encounter barriers when using our site or services, tell us about the issue and we will prioritise a resolution. We aim to respond to accessibility requests in a timely way and to record improvements. This statement is reviewed periodically, and we publish updates to reflect progress. Thank you for taking an interest in the accessibility work of Gardeners Downham and Downham garden services — we value inclusive access for all.